Get FREE shipping on orders over $75! (Excludes tubes and blanks.) Use code FREE75 at checkout.
Get FREE shipping on orders over $75! (Excludes tubes and blanks.) Use code FREE75 at checkout.
If you don’t like it, return it for a full refund.* Period. If it’s our error, we will cover shipping costs to return the product.
We generally “bend over backwards” to satisfy our customers! Always feel free to give us a buzz at 800-552-8342 if you need assistance.
*Returns should be unused and in original packaging. If it is a Hook & Hackle brand, such as our “Xi” brand blanks, you may return if unsatisfied.
Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange. It must also be in the original packaging.
If you purchased a blank from us that was manufactured or distributed by Batson Industries, Foundation Outdoor Group (FOG formerly American Tackle & Mudhole), Pacific Bay International, North Fork Composites and others, you must handle warranty issues directly with those companies. We will advise you if you run into difficulties or need some help.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ron@hookhack.com and if instructed to do so, send it back to us:
The Hook & Hackle Company
427 W. Main Street
Carnegie, PA 15106.
Please contact before sending!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
The Hook & Hackle Company
427 W. Main Street
Carnegie, PA 15106
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns. Or, of course, you may always feel free to call us at 412-476-8620. We’re in the shop most mornings (at least) and will return your phone call the next business day.
We have about 20 ‘green’ Xi’s left in stock. At 50% off, it’s a ‘steal’! AND NO $15 SHIPPING SURCHARGE! CLICK HERE
Welcome to the new-and-improved Hook & Hackle Store! Every day we are adding more to the shop to give you the best possible experience.
Need something soon, but can't find it in the online shop? Email terry@hookhack.com or ron@hookhack.com or leave a message: 412-476-8620.
Thanks for your patience while we've created this new store!
